Shipping & Delivery
All orders will be sent ground. Please allow 5 business days for order processing and 5 more days for shipping.
Privacy & Security
What information do we collect?
Smells Inc. will not collect any personally identifiable information about you unless you provide it to us voluntarily. The information we collect varies, depending on how you use our site. This policy applies to all information collected or submitted to smellsinc.com. On some pages, you can make requests to join email announcement lists, enroll in customer loyalty programs, enter contests, and participate in promotional events, register to receive materials from us or from others, or receive other types of information. The types of personal information collected include: name, shipping address, billing address, e-mail address, phone number, credit card information to complete purchases, and other general questions relating to areas of interest on our website.
We also collect aggregate, non-personally-identifiable information on users by recording the IP address from the computers of visitors to our site. An IP address is a number that is assigned to your computer when you surf the web. Web servers, or the computers that provide the web pages to your computer for you to view, automatically identify your computer by its IP address. When you use your computer to request to view a page from a server, that server logs your IP address. Smellsinc.com does not link IP addresses to anything personally identifiable. Your visit to smellsinc.com will be logged; however, you will remain anonymous to us unless you choose to share information with us. We track the number of people that view each page of our website to better understand which features are most popular and best meet the needs of our visitors.
How do we use your information?
We may notify you of new products and services, sales and sweepstakes, or other promotions that may be of interest to you. The information we collect may be shared with our affiliates, subsidiaries and/or agents, and may be used to provide services and other information that you request from us. This information will enable our partners to follow-up with you on information you request, to complete your transaction or to perform other services that you may request from us. We do not authorize any of those third parties to make any other use of your information. We may also use your information for market research purposes.
We will not sell or rent your personally identifiable information to anyone. We will send personally identifiable information about you to other companies or people when:
1. We have your consent to do so.
2. We need to share the information in order to provide the product or service you have requested.
3. We need to send the information to companies who work on behalf of Smells Inc. to provide a product or service for you on our behalf and to provide other services, including, but not limited to, payment processing, shipping, order tracking, promotional fulfillment, and customer service. Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us, unless they have your consent to do so.
4. We need to respond to valid legal process. This includes a search warrant, subpoena, or court order, and any other instance when we believe we are required to do so by law.
Smells Inc. may share aggregated, non-personally identifiable information about our users with affiliates or other third parties for marketing and promotional purposes.
Linking to other websites
We may provide links to other websites that are not under our control. These websites have their own policies regarding privacy that you may wish to review. We have no responsibility for linked websites and provide these links solely for the convenience and information of our visitors.
How do we keep your information secure?
In an endeavor to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical and electronic procedures to safeguard and secure personal information we collect. We cannot guarantee 100% security of any information that you disclose online, and you do so at your own risk.
You are required to register with Smellsinc.com in order to purchase products, participate in promotions or contests or to receive other information from us. At the time you register you will create a password. Please remember your password as you will be asked to provide it each time you make a purchase or attempt to access your personal information. You are responsible for maintaining the confidentiality of your password and for all uses of your password, whether or not authorized by you. You should not disclose your password to any other person. In order to protect the security of your account and personal information, when your visit is complete you should be sure to log off of our website and shut down your browser.
Smells Inc. incorporates security measures such as encryption and authentication tools to protect your data from unauthorized use. Firewalls are utilized to protect our servers and network from unauthorized users accessing and tampering with files and other information that we store.
We use secure sockets layer (SSL) technology to protect your credit card information. Upon entering the checkout page your computer will begin communicating with our server in secure mode. You will be able to tell that you are in secure mode because the "https" in the web address on your browser will change to "https". In addition, depending on the browser you use, you will see either a padlock (Microsoft Internet Explorer, Netscape communicator, AOL) or a solid key (Netscape navigator) in the lower section of your browser window.
How do I correct my information or "opt-out"?
We will never knowingly collect or solicit information from individuals under the age of 13 without first obtaining verifiable parental consent. If you are under the age of 13 you should not provide information to us via this website. If we become aware that a person under 13 has provided personally identifiable information to us without verifiable parental consent, we will remove such personally identifiable information from our files.
Effective date and modifications
By email: firstname.lastname@example.org
Returns & Replacements
If you are not 100% satisfied with Smells’ products, we will gladly accept any returns and refund the price of the product. The invoice in your package will contain detailed instructions for returning an item. Here are the basic steps:
Returns by mail in the United States:
For Returns, please contact customer service at email@example.com with your order number. Please ask for a return label and return the merchandise as directed by the customer service representative.
Please allow up to 21 days for us to receive your return and process your credit. Once the return is processed, we will send an e-mail confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.
There are several ways to find the products you are looking for on smellsinc.com:
Search : Search by keyword or an item number by typing a related word to the product or the product's item number in the search box. For example, to search for "Vanilla Scented Oils", simply click "Search" and the results will be displayed. You can refine your search by selecting Price or Name from the dropdown menu on the right.
Helpful Search tips:
0.Double-check the spelling
0.Use multiple words effectively
Other ways to shop our site:
Shop by packs: Smellsinc.com has put together several product packs to make your shopping experience easier and more economical.